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Ruckus in mode

New Contributor

After buying a new router and having their support assist me, I was asked to unplug the Ruckus and plug-it back in.  After this, I have been unable to get my Ruckus out of Recover.Me mode.  I have unplugged it a dozen times trying to get it out of this mode, but no help.  Apparently, Ruckus no longer supports the VB homes with issues, which leads me to believe I am one of many with this issue!!  I also do not have a password for the in any of my paperwork.