Ruckus icx 7150

[Jerry9491]

Hi all  i believe i have an icx7150 switch going to a r510...I think. The router is mounted to my vaulted ceiling. But a couple days ago our spectrum internet went out and the switch appears to be working fine both LEDs are green but the router on the ceiling has no power. It never came back on.  I've tried rebooting it a dozen times power cycling it a dozen times and nothing has worked. I also don't know where the POE cable goes since I do not see any ethernet cables coming into my electrical box from the ceiling.

Thanks

[pinky_ruckus]

Hello @Jerry9491 ,

Thank you for your response.

We will keep the case open until we receive further updates from you.

Please let us know once you have had a chance to try accessing it via a browser, and feel free to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jerry9491]

 So I got the app updated on Mozilla. But now when I go to login on the unleashed app its telling me this. And its the correct password and username

[pinky_ruckus]

Hello @Jerry9491 ,

Thank you for the response.

I understand that you have  upgraded the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[Jerry9491]

Everything is up and running! Thank you!

[pinky_ruckus]

Hello @Jerry9491 ,

Thank you for the response and the update.

Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community