Ruckus icx 7150

[Jerry9491]

Hi all  i believe i have an icx7150 switch going to a r510...I think. The router is mounted to my vaulted ceiling. But a couple days ago our spectrum internet went out and the switch appears to be working fine both LEDs are green but the router on the ceiling has no power. It never came back on.  I've tried rebooting it a dozen times power cycling it a dozen times and nothing has worked. I also don't know where the POE cable goes since I do not see any ethernet cables coming into my electrical box from the ceiling.

Thanks

[Jerry9491]

Hi pinky. It's letting me log into ruckus via ip address but once I login it won't allow me to access any setting ect everything is grayed out. But when I try to log into the unleashed app it only let's me log in via email but on the ip address its username.

[pinky_ruckus]

Hello @Jerry9491 ,

Thank you for the response.

To assist you further, please share a screenshot of the point where you are getting stuck.

May i please know if you are able to access through Unleashed app?

Please share the screenshots of both browser and app to proceed further.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jerry9491]

 

 

 this is what the app shows me, and the ip address login shows nothing everything is grayed out. I can't access anything to update like the app says cause nothing shows. And the app is current

[pinky_ruckus]

Hello @Jerry9491 ,

Thank you for the response.

I would request you to please  upgrade the firmware version on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[Jerry9491]

Thank you i will give it a try once I get home!