Ruckus hasn’t worked for 3 years!

[Cywhit]

I purchased a Lennar home in 2021. Every time the power went out it was getting stuck in reboot. At one point my now ex husband had someone take over his computer to update the software. I have tried a hard rebooting probably around 200 times by now. I also tried updating the software by hooking up my laptop. Nothing has worked. I even had a neighbor come and try with no success. I finally called customer support saying I need actual help but they told me to go to the Lennar page. Already did and I’ve posted before. I may just need a new component. Please for the love help me!

[pinky_ruckus]

Hello @Cywhit ,

Thank you for the response.

May I please know if you have downloaded the Putty app through the below mentioned link?

https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html

Also, requesting you to please download the TFTP server through the below link:

https://tftp.en.uptodown.com/windows/download

Please let us know if you are able to access both the apps and if you are facing any issues, please share the screenshot of the point where you are getting stuck.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Cywhit ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Cywhit ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Cywhit ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community