Ruckus has no power. Case #01424224 - Says to get support from forum. No luck yet.

[JC04]

My Ruckus has no power, no lights of any kind.  I have plugged it into many functioning outlets to make sure.  How do I get a replacement?  Can I get a replacement? Do I need a replacement?

[Jayavidhya · Accepted solution]

Hi @JC04

Please follow the below steps to find the root cause of the issue.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up? 

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

[Saustgen]

Jay ahida 

I am trying to open a new case but do not have the serial number so it will not submit. How can I submit without serial number?

[Imran_ruckus]

Hi @Saustgen 

Greetings!!!

Thank you for contacting Lennar Home Community.

Please open a post from "RUCKUS Support from Lennar Homes" from https://community.ruckuswireless.com/ 

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Saustgen]

I tried to submit a new case but I do not have a serial number. How can I start a new case wo serial number?