CommScope RUCKUS Community Forums

JC04 · ‎01-12-2023

My Ruckus has no power, no lights of any kind. I have plugged it into many functioning outlets to make sure. How do I get a replacement? Can I get a replacement? Do I need a replacement?

Jayavidhya · ‎01-12-2023

Hi @JC04

Please follow the below steps to find the root cause of the issue.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up?

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

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modcarparking · ‎11-29-2024

If your Ruckus device has no power or lights:

Check the power adapter and cable.
Try a reset (hold the reset button for 10-20 seconds).
If still not working, contact Ruckus support for a replacement, especially if under warranty.

Imran_ruckus · ‎11-29-2024

Thank you for your suggestions @modcarparking

modcarparking · ‎11-30-2024

If your Ruckus device has no power or lights, try these steps:

Check the power adapter to ensure it's working.
Reset the device using the reset button (if available).
Contact Ruckus Support to check if it's under warranty and request a replacement.

If it's out of warranty, you may need to buy a new one.

CommScope RUCKUS Community Forums

Ruckus has no power. Case #01424224 - Says to get support from forum. No luck yet.