Ruckus device on Ceiling stuck on far right button-blinking green

[Mometo2]

The PWR and CTL are blinking green but not progressing. Green light on back of device is on and constant. 

[Imran_ruckus]

Hi @Mometo2 

Greetings!!!

Thank you for the response and the update.

Please note, that the “connection not secure” dialogue is normal behavior when you access the RUCKUS Unleashed website.

You could just click on proceed as highlighted in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mometo2]

I do not have that option on my Google Chrome Browser. That is why I tried to use an Incognito Tab to access the site. 

[Mometo2]

That is why I tried to access it via the APP. But It would not let me progress from the START button on the APP. Even though I had the wireless signal connected to the "Configure Me" wifi, it was stating I was NOT connected. 

[Imran_ruckus]

Hi @Mometo2 

Thank you for your response and the update.

Please attempt to reset the Access Points again. You can find the factory reset process outlined in the RUCKUS Lennar Knowledge Base article linked below: Perform it on the laptop Web browser

Factory Reset Process for RUCKUS R510 Access Points

Please let me know the outcome.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Mometo2]

Tried again, for the 3rd time. It is still doing the same thing. PWR and CTR button are blinking green. I can not access the unleashed.ruckuswireless.com site, and when I am on the app It does not let me move forward. I am getting a "You must be connected......" message even though I AM CONNECTED.