Ruckus device not working

[Marshall]

I am need help. My ruckus unleashed r510 suddenly stopped working this morning without an associated power outage. There aren’t any lights displaying on the device and my wifi smart home isn’t displaying on my phone. What should I do? The device is in the ceiling and I’m not comfortable getting on a ladder that high.

[Jayavidhya]

Hi @Marshall 

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Marshall]

For some reason don’t have those options to add a picture or to drop a photo.

[Marshall]

 

 hello Jayavidhya, 

now I can send you pictures. My access port is on my ceiling and is not accessible to me.

[Jayavidhya]

Hi @Marshall 

Thanks for your response.

To solve this issue please try to factory reset the switch by using the below steps and let us know the results.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

For factory reset we need to disconnect the power outlet from the ICX-7150 and reconnect it.

Once you are done with the above step try to press the reset button using a paper clip or a small stick.

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community