Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Jayavidhya]

Hi @Kmortenson 

As you have access to Web GUI you can perform the upgradation using Web GUI.

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Kmortenson]

We need some support with our device. We have gone through all of those steps and still not working. We need our device replaced. We have only lived in this house for 3 years it doesn’t make sense we would be having this issue. 

[Kmortenson]

We need to have this device replaced 

[Jayavidhya]

Hi @kmortenson

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

[Kmortenson]

Hello,

For the past 3 months, we've had the same issue ith our lights just flickering and the ruckus/ internet going out. We follow the steps (hooking up the laptop and resetting it) but it's getting a little ridiculous that we have to do that everytime.  Our ruckus is defected and we need it replaced or someone to physically come out ASAP.

I'm not sending anymore photos, following any more steps. We need this resolved.