Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Kmortenson]

This forum is so confusing on how it is organized, I am not seeing our conversation in order

[Kmortenson]

This forum is so confusing, im not seeing our conversation in order.

We need quick responses from you since we are trying to follow your steps in real time

[Jayavidhya]

Hi @Kmortenson 

We cannot replace the chassis as your switch is working fine. To solve the issue please try to console access the switch and paste the output of the following commands.

show inline power detail

show inline power detail debug-info

show chassis

show version

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

[Kmortenson]

We can't even get in there to do it....

[Kmortenson]

Also to correct you, our switch is NOT working fine