Ruckus connectivity issue

[Kmortenson]

Hello. We had our power go out a few days ago and when it came back on our Access points didn’t have lights back on them / Wi-Fi wasn’t working anymore. 

We have internet through the ports hardwired throughout the house, but the Wi-Fi from the Ruckus is not working and there are no lights showing on the access points.

The router connected to wave can put off a signal, and the ruckus in the wall has all green lights lit up, just can’t get power/signal to the access points.

we have tried all of the steps on the forum. Any help will be appreciated!

[Kmortenson]

Hello. 
We did the update and we went through the steps yesterday I didn’t take any photos of anything while doing it or see any errors. After doing the upgrade It comes back on now  and now our APs are shutting off more than normal (twice a day).

[Jayavidhya]

Hi @Kmortenson 

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS ICX 7150 LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community
 

[Kmortenson]

Here's the photos of our Ap's and switch.

Preview attachment IMG_0219.JPEG

Preview attachment IMG_0217.JPEG

Preview attachment IMG_0218.JPEG

[Jayavidhya]

Hi @Kmortenson 

We are unable to download the images you have shared. Please upload the images on the forum as shown below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community
 

[Kmortenson]