1 ACCEPTED SOLUTION
Hi @RobertCostigan
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @RobertCostigan
Thank you for the response and the update.
1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.
2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.
3. Additionally, kindly provide pictures of the software recovery cable connections between the laptop and the switch, as well as any relevant screenshots from the recovery process.
Let me know if you have any queries.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
went through full recovery mode and putty still didnt work. usb connected from laptop to switch and ethernet same as well
Hi @RobertCostigan
Thank you for the response and the update.
Could you please let me know if you have configured the IP address for the Device Manager network adapters and performed 'setenv' commands as described in the guide? (Refer to the below screenshots)
If you have performed the above steps, please share the screenshots of the same.
Please check and let me know.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @RobertCostigan
Thank you for the response.
As mentioned in my previous post, could you please let me know if you have configured the IP address for the Device Manager network adapters and performed 'setenv' commands as described in the guide? (Refer to the below screenshots)
If you have performed the above steps, please share the screenshots of the same.
Please check and let me know.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
