Ruckus and AP keep turning off

[ebalele]

Hi. 

I've had to reset my AP access points multiple times. Is there a way to fix it? I unplug the ruckus and the lights come back on but go away after a few minutes, I'm not sure why they keep going out. 

[Sgatjens]

Hello 

I hope you are doing well.

Could you please provide the following information to help us further investigate the issue:

• When did the issue start? How long was the unit working fine before the issue occurred?
• Have you experienced any recent power outages?
• How many APs are currently in your environment?
• Is the AP connected to a Ruckus switch (white box)?

  Kind regards,
  Sofia Gätjens
  Technical Support Engineer | L2 TAC Wired

[ebalele]

It started a couple of weeks ago. I reset it using terminal. I had to this before a few years ago so I know how to do it. However the APs and ruckus keep shutting off even after a few minutes. I have two APs. And they are connected to the ruckus. We have not had any power outages in my area.

[Imran_ruckus]

Hi @ebalele 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ebalele 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please follow the steps shared in my previous post and help me with the requested command outputs.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support