Hi @ajmalqani
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working, after a power outage.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Thank you for your message. I have attached a few photos as requested, displaying all the lights on the Roukus router and access points. Additionally, I included a photo of our service provider device, which is functioning properly. Please let me know if you require any further information.
Please bear in mind that I am not a technical IT person, so there might be some technical words that I may not fully understand.
Ajmal
Cell - 240 929 7488
Hi @ajmalqani
Thank you for the response and the information.
Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.
Please do not worry, I will help you assist on to get this issue resolved.
As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem in a normal state.
As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.
Once you plug it in as explained above, please follow the below process and help me with the below queries since we may have to check configuration to troubleshoot this issue to get stable Internet connectivity.
Please follow the below steps to access CLI and get the output of the below-mentioned commands.
Please follow the below steps and help us with the queries:
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
