Ruckus access point

[Tagipo]

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

[Imran_ruckus]

Hi @Tagipo 

Thank you for the response.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Thank you again for your patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Tagipo]

I replied to your email with photos cause the site isn’t letting me add it in even though I’m signed in while replying

 

[Imran_ruckus]

Hi @Tagipo 

Thank you for your prompt response and the update.

The system should allow you to upload files when signed into the community portal. However, if you encounter any difficulties, please feel free to upload your files via the following Google Drive link:

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Tagipo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community