Ruckus access point

[Tagipo]

I recently had a power surge in our neighborhood and ever since then my access point haven’t been working. Also tried resetting the modem but still no luck. How do I go about this problem pls or can we do replacement with warranty please.

[Imran_ruckus]

Hi @Tagipo 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with above 2 queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Tagipo · Accepted solution]

Currently have 2 access points and seems like all lights for the modem is on as well and everything plugged in just the same and when it was working!

[Imran_ruckus]

Hi @Tagipo 

Thank you for the response and the update.

Could you please help me with the requested pictures of RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Tagipo]

It’s not letting me upload photos even though I select it on here