Ruckus WiFi knocked everthing offline after a storm

[TriciaT]

Lennar home, second owner. Lennar set up the smart home system when it was built in 2019. After a power outage 2 weeks ago my ruckus network hasn't been the same and has knocked everything offline. My internet is fine BUT Wifi I guess is not working as it reads all my things are offline. My ring is not working at all. I am not even sure how to reset the Ruckus. I am not sure what to do or if this is a hardware problem. Please help.

[Imran_ruckus]

Hi @TriciaT 

Greetings!!!

Thank you for the response.

As per the light status, the RUCKUS Switch is in the normal state.

Please follow the steps mentioned in my previous post and let me know how it goes.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[TriciaT]

It is NOT WORKING!!! I had an electrician tell me the it needs to be replaced. And looking at the directions, it is NOT user friendly or easy for someone that does not know anything technical. This is THE ABSOLUTE WORST customer service in the existence of RUCKUS!!! How does someone get actual help? I will be submitting a complaint to BBB and posting everywhere on social media. This is ridiculous.

[TriciaT]

I need you to walk me through the steps as I am not able to follow what you sent. I am not tech support so this is confusing. 

[Imran_ruckus]

Hi @TriciaT 

Thank you for your response.

Apologies for any inconvenience caused. Please note that, effective November 2022, RUCKUS Support for Lennar Homes customers is no longer provided via phone, email, or remote sessions. Support is now offered exclusively through this community forum on a best-effort basis.

As per our support policy, we are unable to approve an RMA or replacement request without the completion of the required assisted troubleshooting steps.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

If you have already followed these steps, kindly share the step where you are currently facing issues along with relevant screenshots so we can assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support