Ruckus WiFi extender stopped working.

[Swimcoach79]

I have two of the same wifi extenders. My upstairs location stopped working, but the downstairs location keeps working. I don’t know how to fix this.

Please advise,
Ethan

[pinky_ruckus]

Hello @Swimcoach79 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that one of your Ruckus access points are not working.

Could you please confirm if the lights of the non working access point are completely off or are there any lights on it?

Could you please share a picture of the non working access point (wi-fi extender)?

Also, could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected? Please share the picture of the same, as shown in the below screenshot.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Swimcoach79]

Hello,

I do not see in this reply the icon of a camera to upload images. Pls advise.

The non working access point only has a RED Light on for the power.

“could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected”
-> no clue which is not working… I have pics but where do I upload them?

Thx,
Ethan

[pinky_ruckus]

Hello @Swimcoach79 ,

Thank you for the response.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

   show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Swimcoach79]

Hello,

I am using a Macbook pro, the instructions MAKE ZERO SENSE and NOT clear. Please advise

Ethan