Ruckus WiFi extender stopped working.

[Swimcoach79]

I have two of the same wifi extenders. My upstairs location stopped working, but the downstairs location keeps working. I don’t know how to fix this.

Please advise,
Ethan

[Swimcoach79]

found terminal, but got this...see image, now what??

[Swimcoach79]

[pinky_ruckus]

Hello @Swimcoach79 ,

Thank you for the response.

Could you please share the screenshot for the output of the commands show inline power and show interface brief to proceed further?

Could you please try disconnecting the AP cable from the Switch and try reconnecting and check if it is working?

Also, from the screenshots shared, I could see that you are getting an error while performing the command lldp neighbors detail?

I would request you to perform another command lldp run and then perform lldp neighbors detail to get the output of the command.'

Could you please share all the screenshots for us to proceed further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Swimcoach79]

Here are the 2 screenshots requested... the lldp command does not work, please advise

I don't know which cable to unplug and plug back in...please advise

Ethan

[pinky_ruckus]

Hello @Swimcoach79 ,

Thank you for the response.

Based on the information provided, it appears that one of your RUCKUS Access Points is not working.

Please share the serial number of the non-working Access point.

We kindly request that you connect your RUCKUS R510 Access Point (AP)  to a functional power outlet and share pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community