cancel
Showing results for 
Search instead for 
Did you mean: 

Ruckus Switch will not connect to internet

Karner2000
New Contributor

I have a Ruckus Switch ICX7150 with 3 AP.  Today my internet randomly went down.  I reset both the switch and the modem.  The wifi from the modem is connected to the interet, but the wifi from the switch is not. All AP's have green lights.   Please advise. 

1 REPLY 1

Yarenis
Moderator
Moderator

Hi @Karner2000

1:Are you able to open the websites, but it's too slow, or cannot connect at all?

2:If you connect your computer directly to the ICX7150 Switch, do you have an internet connection?

3:If you connect your computer directly to the ISP router, do you have an internet connection?
If this is the case, please contact your ISP.

4:Are you able to logging to your Unleashes dashboard(unleashed.ruckuswireless.com), if you can, please search for Switch >general information>provide a screenshot.

Yarenis_0-1668191058303.png

Some helpful guides:
Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Monitoring Connected ICX Switches

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-CE16E880-0048-4AC6-8843-D98F...

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired