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ICX 7150 - Replacement

mattmorin15
New Contributor

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

I have tried everything here and am unable to get this switch to reboot. I also cannot download files to my computer and access the switch remotely. 

 

7 REPLIES 7

BenBeck
Moderator
Moderator

*moving to Lennar forum

Ben Beck, RCNA, Principal Technical Support Engineer
support.ruckuswireless.com/contact-us

Rickl
New Contributor

Hi BenBeck,

This is my first time on this forum. My Ruckus has been down for several months and my home is no longer ‘smart’. My neighbor had the same problem and was able to get a new device. My two ceiling mounted devices are showing no lights but the main panel shows the power is green. The other light is amber. What are my options to get this system fixed or replaced? Thanks, Rickl

Vásquez_Fer
Moderator
Moderator

Hi @mattmorin15 

Hope you are doing well ! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (amber or green) Please let us know which lights are on ? ICX-7150-C12P_appearance.jpg

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

Green and amber on the main panel are on. However both ceiling mounted units, main and 2nd floors are both out…Rickl