Ruckus Switch stopped working

[MONI123]

Hi, 

My ruckus device stopped working. When I plug in, the lights flash for a second on the switch and then there is no power signal. I read through the posts and it indicates we need a RMA. I raised a case and I was asked to create a post. 

I created a post in the wrong forum. https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-switch-not-working-no-lights-displayed/t...

Please let me know if you need additional information. 

Moni

[pinky_ruckus]

Hi @MONI123 ,

Thank you for the information you shared.

Could you please share the video showing the cable connecting to the switch and a working power outlet?

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MONI123]

Hello, 

I have uploaded the video showing the cable connecting the device and the power outlet into the google drive. Please let me know if you need more information. 

Regards,

[Imran_ruckus]

Hi @MONI123 

Greetings!!!
Thank you for the response.

Apologies, as the VIDEO you shared is not so clear and we cannot see the light status when it is connected to the power outlet.

Please refer to the EXAMPLE VIDEO from the same drive and send us similar video once again showing the working power outlet and Switch light status.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[MONI123]

Imran, Thanks for the reference video. I uploaded a video similar to reference video into the google drive. 

Thanks, Moni

[Imran_ruckus]

Hi @MONI123 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.