Ruckus Switch is no longer working.

[wlobbjr]

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer.  How do I get this done. Thank you 

[wlobbjr]

 

[Vásquez_Fer]

Hi @wlobbjr 

Could you give us a better picture where it shows the black wired is connected to the ICX and it does not show lights.

Best Regards 

Fernando Vasquez

[wlobbjr]

 

[wlobbjr]

 

[wlobbjr]

i am getting the message access denied