Ruckus Switch and APs not powering on

[Frustrated]

Had a notification on my phone that the wifi stopped working at 3:43 this morning. When I unplug the switch and then plug it back in it flashes amber lights and then nothing. My brother who works in IT came over to check it out and said that I need to request RMA and that the switch is dead.

Support said the only way to get help was to post here, so here I am. 

Multiple people work from home so this is going to cause major issues on Tuesday. Help, please!

[Jayavidhya]

Hi @Frustrated 

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please try to perform the factory reset of the switch using the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community