Ruckus Switch - Intermittent Wifi

[HelpMePlease]

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

[Imran_ruckus]

Hi @HelpMePlease 

I hope this message finds you well.

Thank you for your communication and for acknowledging the error at the 'write memory' command. We greatly appreciate your continued engagement.

As your Switch now has 08080f version and from here, transition to version 08.0.95g, we have introduced an upgrade tool tailored to ensure a seamless process from 08080f and onward versions. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

Hi Imran,

Thank you so much for your fast response. I actually do not have access to the admin account/password for my device - I haven't since day 1 and have always had to use the Telnet option when performing these updates. Will that be an issue? I have tried every combination for the admin account but nothing worked - any idea? If I cannot use the tool because of this hurdle, please let me know next steps. Also - I see that only the primary partition is upgraded to the 08080f - is that fine?

Thank you

[HelpMePlease]

Hi Imran,

I went ahead and found some information on resetting the admin account however when I followed the instructions below, it said the key was generated but then when I input the code "aaa authentication login default local nothing happened. I tried logging in with the reset credentials and it did not work. I then tried repeating the steps below and it says "Key already exists. Please zeroize it". Any idea?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-reset-the-ICX-7150-C1...

[Imran_ruckus]

Hi @HelpMePlease 

Thank you for the response and the update.

When you get 'Key already exist. Please zeroize it'. Enter the command below, and repeat the reset steps once again.

Command:

enable

configure terminal

crypto key zeroize rsa

Then follow the commands below:

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Once done, you can check the reset credentials and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

I was able to finally reset admin password, and I tried flashing the UFI via the tool, however it appears something happened. See attached images. Now my WAP's are not showing up at all and I cannot access internet via the Switch.