Ruckus SW update is making Sonos speaker drop

[Satishk4]

My Sonos SL speakers are noy functioning well and dropping sound. On contacting Sonos support they advised me to talk to Ruckus support for lennar home to follow steps for technical resolution. Sonos says its a technical issue due to Ruckus upgrades 

[pinky_ruckus]

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Satishk4 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community