Ruckus SW update is making Sonos speaker drop

[Satishk4]

My Sonos SL speakers are noy functioning well and dropping sound. On contacting Sonos support they advised me to talk to Ruckus support for lennar home to follow steps for technical resolution. Sonos says its a technical issue due to Ruckus upgrades 

[pinky_ruckus]

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Satishk4 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[Satishk4]

Hi, The Ruckus AP reset didn't work. I am not sure what else to do. I followed each and every step you asked me to in several different ways, I dont get access to IP address even after factory reset

Thanks

Satish

[pinky_ruckus]

Hello @Satishk4 ,

Thank you for the response.

Could you please confirm if you have disconnected all the Access Points from the Ruckus Switch, except the one you are working with?

Once the process is completed, you can reconnect the other Access Points, and they should automatically join the network after a few minutes. 

Let us know if you’ve already done this step before doing the reset on Access points.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.