CommScope RUCKUS Community Forums

YMM · ‎07-16-2024

I have 3 Ruckus R510AP & can't get the lights to come on. The Ruckus Switch is located in a closet with my AT&T gateway & others (Ring, SmartThings, Luton, etc). The Ruckus Switch is powered "on".

I have rebooted the Switch numerous times (unplugged), reset all APs, removed the blue wires from the Switch and put them back in the ports, but still no lights on the APs. I have also rebooted the internet and everything else in the closet.

I was able to see the 3 APs listed in the AT&T Smart Home Manager (they showed "offline"), but they have disappeared.

I am technology challenged. I reviewed some of the other posts, but just couldn't figure out how to fix my problem.

I can't log in to the Ruckus Unleashed app because I can't connect to the Unleashed network (unable to reach Unleashed network).

Can technical support/engineer please assist me with getting my 3 APs back online? Greatly appreciated!

Imran_ruckus · ‎07-19-2024

Hi @YMM

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting conducted and our private chat discussion, it appears that your ICX-7150-C12P Switch is unable to obtain an IP address, and there is a persistent error when attempting to console into it. These symptoms strongly suggest a hardware failure. In simpler terms, this Switch unit should be RMA (Return Merchandise Authorization) or replaced.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Imran_ruckus · ‎07-16-2024