Ruckus R510 Not Working

[alluring316]

Hi Support,

Ruckus R510 has not internet. The Verizon internet is fine and see the speed test is looking good per my plan, but ruckus is not supplying the internet. I tried hard reset and dozen restarts. All my home security is down. Please assist.

S/N: FEK3845Q09K

-AA

[Jayavidhya]

Hi @alluring316 

This is the image of the switch. As I have already mentioned in the previous post please share the image of the access points showing LED status.

Best regards,

Jayavidhya

Lennar Home Community

[alluring316]

[alluring316]

[Jayavidhya]

Hi @alluring316 

Please try to perform the factory reset process again by using the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @alluring316 

Please let us know whether you have tried replacing the another power cord with the switch as mentioned below. 

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community