ICX 7150-c12p Configuration

[Josh1138]

I am having an issue with getting my lennar system to show up on my wifi network so I can finish the set up. I plugged in my router into the system the port that I plugged the orange cable into is a steady green. The SYST and PWR are also steady green. The wifi access points have the CTL and PWR a steady green and the 5G and 2.4G are a steady amber. When I go to my wifi settings I do not see it appear. Is there a step I am missing?

Update: the downstairs access point does not have the CLT light on but the upstairs access point has the CLT green

[Imran_ruckus]

Hi @Josh1138 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I understand that your RUCKUS setup is not working, with 2 Access Points. Light status on the RUCKUS ICX-7150-C12P Switch and the Access Points are normal.

Please note that CTL light on a single AP is normal behavior. In an unleashed Access Points system, the AP with CTL light acts as a Master and the remaining are slave APs.

Could you please let us know the answers to the below queries to assist you better?

1. Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports?

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.