Ruckus R510 Not Working

[alluring316]

Hi Support,

Ruckus R510 has not internet. The Verizon internet is fine and see the speed test is looking good per my plan, but ruckus is not supplying the internet. I tried hard reset and dozen restarts. All my home security is down. Please assist.

S/N: FEK3845Q09K

-AA

[Jayavidhya]

Hi @alluring316 

Greetings of the day,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[alluring316]

Hi Jayavidhya,

The lights are not lit. Does this mean there is power supply ? Please advise.

[Jayavidhya]

Hi @alluring316 

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[alluring316]