Ruckus R510 Access Point Not Turning On. Help!

[ruffwill]

Didn’t get a reply to my 11/26 thread. Really need my wifi back up. Does anybody have a fix for a power outage situation where my switch still has power but the access points all turned off. The lights don’t come on. Tried to reset and unplug POE. Any suggestions? 

[ruffwill]

Is it possible to send the unit back in? We spent 2 hours following the steps and it doesn’t work. 

[ruffwill]

@sanjay_kumar I also unplugged the other two and just left the top floor unit plugged in and it still shows now power through the Unleash switch via POE. 

[ruffwill]

I tried the reset first, using a tiny pushpin. It never flashed Amber, it never did anything different.
None of the console commands are working. I followed all the instructions, installed the drivers for Mac, and every command I put into Terminal is not recognized. I have attached screenshots.
This all took hours, it was extremely frustrating  and nothing has changed. Do we have any options for getting relief here?

[Yarenis]

Hi @ruffwill 

Can you provide me the screenshots of the errors, is because I can not see them, I have tried in two tools that I have to see the post, this is what I get.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[ruffwill]

I can see the images here in the forum, but Im attaching links of them in my Dropbox

Image 1: https://www.dropbox.com/s/hkble44gibb0jff/Screen%20Shot%202022-12-08%20at%204.47.14%20PM.png?dl=0

Image 2: https://www.dropbox.com/s/mc8v2esc1syhj9e/Screen%20Shot%202022-12-08%20at%204.45.12%20PM.png?dl=0