Ruckus R510 AP not broadcasting wifi after hard reset

[MandyS]

I have a Ruckus switch with one R510 AP.  We had some storms a couple nights ago and the internet was not working consistently. I also have lost the password to the Unleashed app, so I wanted to do a hard reset to be able to reset the password and hopefully fix the internet issues. I pressed the factory reset button for 15 seconds and released.  Now the AP is not working.  The PWR and CTL lights are on and steady, but the 5G and 2.4G lights are not on.  I cannot connect to any internet at this time. 

[pinky_ruckus]

Hello @MandyS ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to connect through the Access points.

Before we can help, we need to check few configurations on the Switch and which version the  Switch is  currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MandyS]

I have the IP address but cannot get past the second step.  I do not know the username and password (one of the reasons for the hard reset) This is what I see when I do step 2:

mandysotolongo@Mandys-MBP ~ % ssh super@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

[MandyS]

This is what I'm seeing in the terminal when I try to "access the command line". Nothing happens, no matter what I try.  What am I doing wrong? 

Last login: Thu May 15 17:51:04 on ttys000

mandysotolongo@Mandys-MBP ~ % ssh super@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

mandysotolongo@Mandys-MBP ~ % ssh admin@192.168.1.219

Unable to negotiate with 192.168.1.219 port 22: no matching host key type found. Their offer: ssh-rsa

mandysotolongo@Mandys-MBP ~ % nc 192.168.1.219 23

mandysotolongo@Mandys-MBP ~ %

[MandyS]

For some reason, the Configure.Me wifi is showing up on my phone and the app says it's connected to the wifi and ready for setup, even though the lights on the AP are not lit up.  BUT when I press start in the app, it says the "AP version not supported.  Please upgrade your AP"  How do I upgrade it when I can't even access it in the app?