Ruckus R320 New Fiber Optic Network

[SteveL]

Yesterday Cox changed us over to its fiber optic network.  We are having issues.  Do we have to reset anything in regard to the Ruckus 320?

[Imran_ruckus]

Hi @SteveL,

Thank you for your response.

Yes the RUCKUS system will automatically connect to the new ISP internet connection.

The RUCKUS Unleashed app is designed for managing Access Points and WLAN. For more information, please refer to the following video: RUCKUS Unleashed Overview.

Thank you once again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[SteveL]

I tried to get into the UNLEASHED APP with the Admin/Lennar credentials and it says “you are not connected to unleash network go to settings”

[Imran_ruckus]

Hi @SteveL 

Thank you for the information you shared.

This is a known issue when your RUCKUS Unleashed Access Points are on an older version which doesn’t let you log into the Unleashed application.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/  to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.