Solved: RUCKUS Forums - Re: Ruckus Lights/Connectivity - Page 3

cicibow1 · ‎01-06-2026

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging All the three Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

Okay, I just did that. After this will the IP address pop up when I do another scan? Its rebooting now .

cicibow1 · ‎01-07-2026

it has powered back up and the lights on the AP is still the same and it still says its disconnected on the portal. Please see below message/screenshot.

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

If you see the IP Address of the RUCKUS Switch (Try IP Scan once again by rebooting the ISP Router once), please try to access CLI and share the command outputs. Please refer to one of our previous post for the process on accessing CLI and commands.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

I've already tried this and the IP Address is not there. What do I do next?