Ruckus Lennar home configuration help

[mshrivas]

Hi,

I recently moved to a Lennar pre-owned town house (built year 2021). It has ruckus network system (switch + 3 APs) that I've been trying to configure but couldn't do so far. The home internet is provided by AT&T.

Ethernet switch: ICX-7150-C12P

Access point: R510 series

I didn't do any factory reset yet, so just wanted to share the status of switch and APs before performing reset. From unleashed app or web, I cannot find configure.xxx ssd. Please let me know which device needs reset. 

switch:

2nd Floor AP:

 1st floor AP:

 ground floor AP:

 

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mshrivas]

Hi Imran,

After the recent power outrage, I experienced slow wifi. I did reset on ICX switch. I could open the IP address assigned to the ICX, however, no login/password worked. I tried all the combinations from the default/commonly used credentials. In the unleased app, the ICX shows connecting but the ICX firmware is not supported. Can you please help me fix this? I have MAC laptop but not windows, so please suggest me steps accordingly. 

[Imran_ruckus]

Hi @mshrivas 

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope this message finds you well.

This case has been closed. Kindly raise a new case or post with a detailed description of the issue so we can assist you further.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support