Ruckus ICX7150 stuck or broken?

[AdventC]

No power to APs, dont think we had a power surge but it looks like the most possible circumstance.

Ive tried everything, most tutorials are saying to connect via IP, which I cant because when I scan I dont see the switch on the network even though its connected as always.

When I try and connect via serial, I was able to get into CLI but instead of ICX7150-Router> in the command it says ICX7150-Boot> and doesnt allow commands like enable, show inline power, etc. Just allows me to do things like printenv and whatnot.

Tried setting up TCPT server or whatever and cant get it to connect. Heard it was because i needed to factory reset first, and I did the thing where I hold down the reset when plugging in power so it blinks all amber, but it now just blinks amber indefinitely (its been over an hour). Also the Putty says the following while doing that:

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 58b8000:58b9c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

For the love of god, help or send me a new one or a technician who can help!

[AdventC]

Ok, I will try this later.

Do you know if this will actually help my Ethernet problem? Any idea why playing certain games would make it disconnect the internet in the whole house? It is very specific, everything wifi working okay, i try to play a game via ethernet cord to pc, and everything in the house, wifi included, goes down.

[Imran_ruckus]

Hi @AdventC 

Thank you for the response.

Apologies, we have not seen such behavior with any user. However, we will setup RUCKUS Unleashed system stable, and you could check after that. For now please try to reset usrename and password. 

Also, you could check connecting Ethernet cable to your ISP (Internet Service Provider) Router to your game laptop and check.

And could you please share the screenshot showing the below information?

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[AdventC]

Hi,

Just tried to reset again, and same thing, i get the same code as before. It says i already generated the RSA key so it keeps saying to zeroize it, which I have no idea what that means. Also I tried the new login and pw and still not working.

Please advise. below is the entire output, maybe something in there will give you insight?

ICX7150-C12-Switch>Switch to OS console...
OS>reset
Copying Hmon Log files to flash..
Done
Copying PoE Log files to flash..
Done
Copying SZ log files to flash..
Done
Copy RAMFS console log file to flash before we shutdownCopy RAMFS fitrace error log file to flash before we shutdownStopping File Manager daemon...
Stopped File Manager daemon
/icx_dhcp_snoop.db -> /fast_iron/
cp: can't stat '/icx_dhcpv6_snoop.db': No such file or directory
/icx_dhcpv6_snoop.db -> /fast_iron/
Stopping health monitor daemon...
Stopped health monitor daemon
Stopping poe daemon...
Stopped poe daemon
Stopping system statistics daemon...
Sto[165011.886535] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
pped systatsd.
Saving the configuration and license files...
Backup is fine
Stopping tcsd daemon...
Stopped Tcsd daemon
The system is going down NOW!
[BRCD]: Sent SIGTERM to all processes
[BRCD]: Sent SIGKILL to all processes
Requesting system reboot
[165014.626909] reboot: Restarting system
[165014.671849] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Networks Bootloader: 10.1.26T225 (Nov 29 2022 - 04:43:18 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

Crashkernel Disabled
device 0 offset 0xbfe00, size 0x200
Enter 'b' to stop at boot monitor: 0
ICX7150-Boot>no password
00 00 00 00
OK! Skip password check when the system is up.
ICX7150-Boot>boot
device 0 offset 0x0, size 0xc0000
Uboot Checksum Verification: PASS
Crashkernel Disabled
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
Image Checksum Verification: PASS
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.95j
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fbb8
Data Size: 2400463 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 999b3fb5
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.95j
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fbb8
Data Size: 2400463 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 999b3fb5
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a067c
Data Size: 24876733 Bytes = 23.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 4c66afa4
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049e3e4
Data Size: 8671 Bytes = 8.5 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 85a08cb4
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049e3e4 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d1de

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
eUSB Not mounted or detected
Processing packages from primary partition
Installed packages are up to date
Starting up system statistics daemon...
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.255.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

Starting systatsd done
Starting up poe daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing log level to: D
Setting connection to systemlogger
poed Logging Env is not set, initializing log level to: I
Setting connection to systemlogger
Starting poed done
Starting up health monitor daemon...
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.255.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.255.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:8 errors:0 dropped:0 overruns:0 frame:0
TX packets:8 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:400 (400.0 B) TX bytes:400 (400.0 B)

Starting hmond done
Hmond Logging Env is not set, initializing log level to: I
Setting connection to systemlogger
nohup: appending output to nohup.out
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Moving app to flash....

Starting the FastIron.
USER=root
boot_partition=pri_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:9b:5c:d2?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
==============================================================
Library ==> Load Address
==============================================================
libc-2.18.so ==> 0xb6bc6000
libgcc_s.so.1 ==> 0xb6cb0000
libscp.so ==> 0xb6cd1000
libsilpi.so ==> 0xb6d53000
libstdc++.so.6.0.22 ==> 0xb6dd6000
libm-2.18.so ==> 0xb6ee1000
libpthread-2.18.so ==> 0xb6f6a000
libdl-2.18.so ==> 0xb6f7e000
librt-2.18.so ==> 0xb6f89000
ld-2.18.so ==> 0xb6f97000
==============================================================
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08095j from Pri Built on (UTC): Tue Apr 11 07:13:44 2023
Enabling Console Logging

T=0.0: cannot read stacking.boot. The system will be a standalone.
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
py_filemgr: py_filemgr_task Message Registration Success
ITC error: message type 9f0005 is being re-registered
set_board_level: gi_board_type = 116[ 182.340457] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb42c0000-0xb4300000
[ 182.521286] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xac2c0000-0xb42c0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:151 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Info: SendEventCommon: scp task Not inited by FI
Pre Parsing Config Data ...

Init start
Warning: This operation would close all existing SSH connection.
ND6-Init: neighbor table max limit set to 4096
Parsing Config Data ...
da_mgmt_register_ssrf_client: Registration success

During bootup, wait for 2 seconds to allow active list to be populated.
Going to sleep forever...

Successfully notified stack role 'none' to hmond

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up

ICX7150-C12 Switch>System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850Q09P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 15 second(s)
The system started at 21:55:10 GMT+00 Wed Apr 12 2023

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>In szAgent_save_initial_runningConfigTimestamp(), 1681336518.35876035

Creating certificate, please wait...

SSL Client Certificate is successfully created

ICX7150-C12 Switch>PoE Severe Error: Unexpected controller reset encountered on PoE module.
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
PoE Info: PoE module 1 of Unit 1 initialization is done.
TFTP session timed out
PoE: Power enabled on port 1/1/8.
TFTP session timed out
PoE: Power enabled on port 1/1/10.
PoE: Power enabled on port 1/1/12.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

ICX7150-C12-Switch>enable
No password has been assigned yet...
ICX7150-C12-Switch#configure terminal
ICX7150-C12-Switch(config)#username super password pass
ICX7150-C12-Switch(config)#crypto key generate rsa

Key already exists. Please zeroize it.
ICX7150-C12-Switch(config)#aaa authentication login default local
ICX7150-C12-Switch(config)#

[Imran_ruckus]

Hi @AdventC 

Thank you for the response and the update.

When you get 'Key already exist. Please zeroize it', enter the below command and repeat the reset steps once again.

Command:

crypto key zeroize rsa

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[AdventC]

Hi,

Just tried this again with no luck. Zeroized, reset, went to boot, did everything in your steps, and tried to login using the WEB GUI again and it didnt work. I also waited overnight, so several hours and no progress. Is there another way to try and login to the switch or is that a good way to test?