Ruckus ICX7150-C12P Not working

[Girishkumarp21]

Hi

The Devices which are connected to ruckus switch are not working. If i connect those devices to different switch and they are working fine. I am not sure whats going. Could any one help me ?

thanks 

girish

[pinky_ruckus]

Hi @Girishkumarp21 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and the devices connected to the Switch are not getting power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

           3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the                Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Girishkumarp21]

Hi

sorry for the late reply

1 The device was working fine and we dont have any power outage , suddenly it stopped working.

2. When plugged to the outlet , I don’t see any lights on. I unplugged and plugged to the outlet several times still i don’t see any lights on the switch

3.I think access points are not connected to the switch

please help me , what are the next steps

thanks

girish

[pinky_ruckus]

Hi @Girishkumarp21 ,

Greetings!

Thank you for sharing the information and the pictures.

As you mentioned that there are no lights on the switch, I would request you to please  try to reset the switch using a paper clip.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Girishkumarp21]

Hi 

Thank you for the quick reply 

I tried resetting the switch so many times, but no luck. Please let me what are the next steps

thanks

girish