Ruckus ICX7150-C12P-2X1G Not working after power outage

[Surbrown13]

Hello, my Ruckus stopped working after a recent power outage. I have tried the reset option. All types of ways to include solution sequence here. Every time I do the reset and plug in the power outlet, it flashes green really quick and then no lights at all. Please help. Thank you. 

[Surbrown13]

Thank you for the instructions. However, as you can see in the picture i sent you recently, I don’t see a “+” button anywhere on the screen other than the one to open a new window tab at the top. What do you suggest I do? Thank you

[pinky_ruckus]

Hello @Surbrown13 ,

Thank you for your response.

Kindly ensure that you are logged in to your Google account before accessing the Google Drive link we shared. Once logged in, you should see the ‘+’ button, which will allow you to upload your video.

If you continue to experience difficulties, please feel free to upload the video directly to your own Google Drive and share the link with us.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Surbrown13]

Thank you. I figured it out and uploaded it on April 17, 2025 at 8:27 am.

[pinky_ruckus]

Hello @Surbrown13 ,

Thank you for sharing the video..

Based on the troubleshooting done, your ICX-7150-C12P Switch is not turning on even after troubleshooting  and connecting to a working outlet. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Surbrown13]

Thank you. How long does it take for the replacement to get to me?