Ruckus ICX-7150 switch not powering on and has no status lights on

[Erlin]

My ICX7150-12P is not powering up. When I noticed it was off I unplugged and plugged it back into the same outlet and the status LEDS quickly flashed amber. I then plugged into a different outlet and the same thing occurred. I have submitted an RMA Request using this website https://support.ruckuswireless.com/contact-us by clicking on 'Request an RMA' and got a case ID 02177388. I took videos and pictures and tried to upload them to the case but after uploading them, they are not visible under the case. Any help is greatly appreciated.

[Erlin]

Hello Imran,

I received your message. Thank you!.

[Imran_ruckus]

Hi @Erlin 

Thank you for your response.

I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Erlin]

Hello Imran,

I have uploaded the pictures and video as requested to the google drive link you shared with me. Please let me know what else is needed from me to get my switch replaced. Thanks in advance.