Ruckus ICX 7150 switch and access points are dead

[Aruntupakula]

My switch and access points both are dead and no lights appear on any of the devices. I tried doing the reset for all three devices switch and access points but nothing fixed. I checked the power source and it is good, power cable also works fine. The switch however makes some noice after i plug in but no lights appear.

[Imran_ruckus]

Hi @Aruntupakula 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when tried with working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Aruntupakula 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support