Password incorrect

[ssgrandam]

Changed internet provide/modem & now ruckus extenders wifi connection password is not working.

[pinky_ruckus]

test

[pinky_ruckus]

Hello @ssgrandam ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have changed the modem from your Internet service provider and are facing issues logging in to the Unleashed network.

Could you please confirm if you have connected the new modem to one of the 12 ports of the Switch?

Also, please share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus · Accepted solution]

Hello @ssgrandam 

Please refer the below pic for the connection ports:

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[ssgrandam]

For some reason it was tablet I was using or system didn't register. Worked after like 30 minutes.