Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

[sebastso]

Hi,

   We tried all the suggestions including : https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

and tried upgrading firmware.

The steps were completed successfully (though I could see lots of crash messages on the console), still, the device only has 2 lights as shown in picture and wifi extender does not power on.

[sebastso]

Hi,

    We did try the command:

setenv image_name SPS08090k.bin

update_primary

The error we get is:

Primary image download failed

[Jayavidhya]

Hi @sebastso 

Thanks for your response.

Please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

[sebastso]

At

Attached the screenshot, see the error:Primary image download failed

[Jayavidhya]

Hi @sebastso 

Please enter the below commands and retry the software recovery process and share the output.

setenv ipaddr 192.168.0.3”    (assign an IP address to the switch, As you see I just change the last digit instead 2 as my computer I used 3)

"setenv gatewayip 192.168.0.2"   (default gateway of your network, which will be your own computer as well)

 “setenv netmask 255.255.255.0”  (net mask belonging to the network, matching with the same found from the CMD)

 “setenv serverip 192.168.0.2”  (enter the IP address of the TFTP server, means the computer wire to the Switch on the management port)

"printenv"  (check the values you recently change)

- Enter command saveenv to save the changes

"saveenv"

“ping 192.168.0.2”                           

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[sebastso]

Dear Jayavidhya, with all respect, after fighting this issue for 3 weeks, I have already set up the IP address as given below (as it was clearly mentioned in the article: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I followed the exact steps & I'm stuck at error: Primary image download failed while executing update_primary command, see the screenshot attached, I have set IP address as : 192.168.0.3 for the switch and TFTP server as : 192.168.0.2 (exactly as the article mentioned)