Ruckus ICX 7150 not powering on after troubleshooting

[keneof]

I am a Lennar SmartHome homeowner and our Ruckus ICX-7150 switch stopped working. It doesn't turn on and has no status lights on.

I have gone through the forum trouble shooting steps.  I have reset power on the device 10-15 times.

I have tested and confirmed that the power outlet it is plugged in is working.

I have also tried replacing with a different power cable that is known to be working but nothing.

The router is also confirmed working as I have Wi-Fi working as expected. But all the devices (Ruckus Access Points, Ring Doorbell, Cameras, Door lock, etc.) that are connected to the Ruckus switch are all offline.

Please help.

Thanks, Kene.

[pinky_ruckus]

Hi @keneof ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch ICX-7150 is not turning on even after a reset and connecting to a power outlet .

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[keneof1]

I have uploaded 3 photos and 1 video to the link just a few moments ago.

They clearly indicate the complication involving the switch.

For some reason when I clicked reply the website made me create another username so now it says keneof1. I'm the same keneof user.  

Please let me know any next steps to resolve thanks.

Kene

[pinky_ruckus]

Hello @keneof1 ,

Thank you for the response.

I have reviewed the Google Drive link you shared.

However, upon checking, I did not find any videos available in the link.

Kindly re-upload the videos so we can proceed with assisting you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[keneof1]

I uploaded the files again hopefully you can see them.