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Ruckus ICX 7150-C12p lost power

wjwagnerjr
New Contributor

My switch has lost power and no longer functions. The problem began with the switch shutting down randomly, however it would come back by cycling power. Now the device will not turn on. I have attempted to reset the device by holding the reset button with a pin while applying power, however all of the lights in the front of the device will flash for a brief moment and then never return on. I have tried connecting to the device with PUTTY to force the device to reboot, however it can no longer connect. It seems to be fully without power. Please advise how to troubleshoot or initiate a RMA.

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