Internet is working fine. switch is not working and also all access points including Ring door bell is not working. Can you help me fixing issue. this issue happening after power trip. its urgent and I'm not able to use wifi due to this issue.
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to the above queries or if you have any queries in this regard.
Thank you again for your patience and understanding
Rucks switch has been working fine for the last two years. This issue triggers only when power trips. three times the same in issue in the last two years. it's worked fine after resetting power on RucksSwitch.
This time it's not working, I tried all possibilities
Please help me address the issue ASAP. Ring door camera is also not working due to this issue.
PWR light is Green
SYST light is Amber
All Access points lights are off including power also.
May I know how many Access Points are connected to the Switch? - Three access points
Access Points (all lights are off)Rucks Switch (SYST Amber)
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process: