Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

[mst317]

All lights are green on switch and 3 access points 

[mst317]

couldn't ever get back into unleashed. The network I set up doesn't show and I still have Config.me in my wifi networks after I did the full setup

[Imran_ruckus]

Hi @mst317 

Thank you for your response.

Could you please confirm whether you are able to see the Wi-Fi network name you set up during the factory reset process? Additionally, are you able to connect to this network and access the Internet?

Please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[mst317]

Could you please confirm whether you are able to see the Wi-Fi network name you set up during the factory reset process? NO

Additionally, are you able to connect to this network and access the Internet? NO

[Imran_ruckus]

Hi @mst317 

Thank you for the information you provided.

If you are unable to see the Wi-Fi network associated with the factory reset, it typically indicates that the factory reset was not successful.

Please try performing the factory reset once again. I recommend trying this procedure on a different Access Point while leaving the previously reset Access Point unplugged from the Switch port.

Just to assure once again, as you have 3 Access Points, remove the cables of any TWO Access Points from the Switch ports, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point. 

After completing the reset, please let me know if you encounter any issues or have any questions.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[mst317]

I've done this like 20+ times. And let me say again....Despite the fact that I was able to set up the network it still doesn't show up, I still have Config.me in my wifi networks after I did the full setup on 2 different laptops and the two other AP's produced Recover.Me-xxxxxx after I was able to set up the network.