Ruckus ICX 7150-C12P not working

[tgaroma]

Ruckus ICX 7150-C12P not working is working after a power outage. We have to fix the issue with this post

 on "How to perform a Software recovery on an ICX7150 switch". However, the issue is persisting. We need help. This has been going on for several weeks. 

[Imran_ruckus]

Hi @tgaroma 

Greetings!!!

Thank you for the response and the detailed information you shared.

As you are getting the ‘host 192.168.0.0 not alive’ is usually due to the Windows firewall that blocks the connectivity.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please perform the process once again after disabling the firewall as per the above article. 

Let me know if you need help at any point during the process.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tgaroma]

Imran,

I have followed the guidelines step by step, and the issue is still there. see the attached screenshots. I feel that the switch may need to be replaced.

Thank you

[Imran_ruckus · Accepted solution]

Hi @tgaroma 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. Switch has corrupt kernel image . This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.