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Ruckus ICX 7150-C12P not working after power outage

Castlcvc
New Contributor

After the power outage. My ruckus switch only has two lights on. The "SYST" is in amber and the "PWR" is in green. I have unplugged and plugged back the switch but I am having the same issue. I have tried several times to use the reset button and plug the switch back in, but I just have all the light flash in amber for an eternity. I do not have a computer to perform a data reboot. 

8 REPLIES 8

Castlcvc
New Contributor

I work from home and I cannot use the putty or tftp server on my work computer. There are admin blocks that I cannot go around on. 

Chandini
RUCKUS Team Member

Hi Castlcvc

Thank you for reaching us. 

Could you please let us know if you are from Lennar Homes ? 

Thanks 

Hello Chandini,

I am not from Lennar Homes but do live in a Lennar home. 

I need some support!!! I have have done the reboot. I followed the form in one of the post. How long does it take to receive a response. My wife and I work from home and we are running of our hotspot and we cannot continue to work in this matter. 

I followed the forms below:

https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-icx-7150-c12p-Not-working-after-power-cu...

 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

https://docs.commscope.com/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B5...

 Connected after I used the reset buttonConnected after I used the reset buttonb.jpgConnected when it is just plugged inConnected when it is just plugged inWhen I used the reset button and it just keeps flashingWhen I used the reset button and it just keeps flashingAfter power outage this is all it doesAfter power outage this is all it doesNot finding portNot finding portNot finding portNot finding portNot finding portNot finding portPer on of your forms, it states "software recovery should be preformed under the supervision of a ruckus support engineer.Per on of your forms, it states "software recovery should be preformed under the supervision of a ruckus support engineer.