Ruckus ICX-7150-C12P is not powering the access points after power outage.

[DeepakS11728]

We had a power outage for more than 2 hours and after it was restored. The ICX switch is not powering the access points and its SYST light is amber Solid and PWR is solid Green. Can you please help how we can fix this issue. 

[DeepakS11728]

Thanks everyone for the reply. 

I tried doing the reset disconnecting the device and them powering on, holding the reset button using the pin and nothing is happening. Holding it down for even a minute just never blinks any lights, The Syst light remains solid amber and PWR with green as is.  when I just click the reset (without holding) all the lights turn amber with a blink and then nothing happens like a restart. 

Can you please let me know why I am not able to hard reset this device?

Thanks, 

Deepak 

[Imran_ruckus]

Hi @DeepakS11728 

Thank you for your response.

Please attempt to reset the Switch using a paper clip, repeating the process multiple times. Both the PWR and SYST lights should turn green.

If the reset does not resolve the issue, the next step would be to perform a software recovery on the Switch.

For guidance, please refer to the article shared in my previous message. If you need any assistance during this process, feel free to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[DeepakS11728]

Hi Imran. 

What I am saying is that the reset it self is not working. The reset resolving the issue is an unknown. As per the documentation holding down the reset for 10-15 secs should turn up all the lights amber. I have hold it down for even a minute and nothing happens, no lights coming up apart from the same SYST amber and PWR green constantly on. That is the reason I am asking why would the hard reset on this wont work on this device? Does that indicate some other issue?

Thanks, 

Deepak 

[Imran_ruckus]

Hi @DeepakS11728 

Thank you for the response.

We cannot assure you that that works on all the Switches. 

If SYST does not turn green is an indication that the reset is not working, as mentioned previously the next step would be to perform a software recovery on the Switch.

For guidance, please refer to the article shared previously. If you need any assistance during this process, feel free to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[DeepakS11728]

Ok my bad. The key to reset is that you have to press the pin and then plug in the power cord. Now I see the lights are flashing amber. Can you let me know for how long would these lights keep flashing? And how would we know if the reset is complete. Currently all lights are flashing amber except PWR that is solid green